Refund Policy - Glosoft

Refund Policy

Last revised: 2025-06-26 05:12:55 

STANDARD REFUND TERMS 

Products purchased from Glosoft IT Solutions Pvt. Ltd. may be refunded only if canceled within 30 days of the date of the transaction. 

Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded. 

Note: If a client’s actions are found to violate applicable laws or Glosoft IT Solutions Pvt. Ltd.’s Terms of Services, any payments made to Glosoft IT Solutions Pvt. Ltd. will not be refunded.  

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Glosoft IT Solutions Pvt. Ltd. in accordance with the terms and conditions of the applicable product or service agreement. You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products: 

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS 

• Hosting (all plans, except first payment after Free Trial and all VPS hosting plans) 

• SSL Certificates 

• Daily Backups 

• CloudFlare 

• Glosoft IT Solutions Pvt. Ltd. Email 

• Titan Email 

• Priority Support 

• NordVPN 6 and 12-month plans 

• Minecraft (Game Panel) VPS (except upgrades) 

• KVM VPS (except upgrades) 

• WordPress Addons 

• Dark Web Monitor 

PRODUCTS NOT AVAILABLE FOR REFUNDS 

• Redemption Fees 

• Domain Name Renewals 

• Domain Name Transfers (if the transfer is successful) 

• Privacy Protection 

• SEO Toolkit 

• SEO Marketing Panel 

• Google Workspace Email 

• VPS License 

• Website Cleanup 

• Upgrades for Minecraft (Game Panel) VPS 

• Upgrades for KVM VPS 

• Glosoft IT Solutions Pvt. Ltd. Email Storage Addon 

• Paid Boost for Cloud Hosting 

• All paid support services 

Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund. 

The purpose of the refund is for customers to try and understand whether the services provided by Glosoft IT Solutions Pvt. Ltd. suit their needs. In any way, Glosoft IT Solutions Pvt. Ltd. will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Glosoft IT Solutions Pvt. Ltd. remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.
 

PRODUCTS WITH SPECIAL REFUND TERMS 

New registration of domain name: Refundable only if at the moment of initiation of the refund both the following conditions are met: (i) domain name refund is initiated within 96 hours from such domain name registration and (ii) more than 24 hours have passed from the moment of initiation of last refund of any other domain name registration.  

In case of .br (including .com.br and .net.br) domain name, its registration is refundable if the following condition is met: domain name refund is initiated within 168 hours from such domain name registration.  

The following ccTLD registries DO NOT permit refunds upon cancellation: 

• .ai 

• .be 

• .ca 

• .ch 

• .cz 

• .dk 

• .es (including .com.es, .nom.es, and .org.es) 

• .eu 

• .fr 

• .hu 

• .it 

• .nl 

• .nu 

• .ru (including .com.ru, .net.ru, and .org.ru) 

• .se (including .com.se) 

• .cat 

• .asia 

• .de (including .com.de) 

• .uk (including .co.uk, .org.uk, .me.uk) 

• .in (including .co.in, .in.net) 

• .us 

• .pl (including .com.pl, .net.pl, .info.pl, .biz.pl) 

• .pw 

• .ag 

• .xxx 

• .vc 

• .tf 

• .re 

• .pm 

• .mn 

• .lv 

• .lt 

• .lc 

• .jp 

• .jp.net 

• .frl 

• .cl 

• .bz 

• .at 

• .am 

• .yt 

• .wf 

• .tv 

• .sc 

• .pt 

• .mx (including .com.mx, .net.mx) 

• .lu 

• .li 

• .la 

• .gr (including .gr.com) 

• .fm 

• .cx 

• .com.pt 

• .cn.com 

• .cc 

• .ar.com 

• .com.au 

• .ae (including .ae.org) 

• .gg 

• .pe 

• .pk 

• .fi 

Domain name transfers: Refundable only if both the following conditions are met: (i) the domain name transfer is unsuccessful and (ii) refund is initiated within 30 days from  payment for such transfer.  

VPS hosting plan: Refundable only if at the moment of initiation of the refund both the following conditions are met: (i) VPS hosting plan refund is initiated within 30 days from the date of the transaction of that specific VPS hosting plan and (ii) more than 180 days have passed from the moment of initiation of last refund for any other VPS hosting plan.  

Glosoft IT Solutions Pvt. Ltd. Horizons plan: Refundable only if the refund is initiated within 30 days from the date of the transaction of that specific Horizons plan. Glosoft IT Solutions Pvt. Ltd. reserves the right to refuse a refund in cases of abuse or if the service was not used for its intended purpose. 

REFUNDS FOR SPECIAL DEALS 

From time to time, GLOSOFT IT SOLUTIONS PVT. LTD. offers special deals such as a free domain when buying 12/24/48 months hosting plan.  

Such free domains provided as part of special deals are non-refundable (except for .br, .com.br and .net.br domains) and cannot be exchanged to other (different) domains and (or) products.   

Keeping in mind that there are different conditions for domain refunds (as described in this Refund Policy), Glosoft IT Solutions Pvt. Ltd. remains the right to refund you a difference between your paid amount and the domain you received for free price. In such a case, you can keep using a domain name for the remaining billing period term. 

PAYMENT METHODS WITH SPECIAL REFUND TERMS: 

Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance. 
 

Only a refund to Glosoft IT Solutions Pvt. Ltd. Balance is possible for these payment methods. 

REFUNDS TO BALANCE 

We provide refunds to the original funding source. But if you would like to use funds to purchase another Glosoft IT Solutions Pvt. Ltd. service instantly, you can select a refund to your Glosoft IT Solutions Pvt. Ltd. Balance. Please note that once a refund to Glosoft IT Solutions Pvt. Ltd. Balance is initiated for a selected invoice, it becomes irrevocable and cannot be refunded to a different source.